Business professionals

Instant access to all of your Skype^TM chat history, from your very first chat message to the most recent. The “Enterprise” Edition provides numerous features that assist business professionals to access the valuable knowledge contained within your chat history. Employees and administrators^{^} can perform full Skype Account backups and restore at any-time or choose to enable automated real-time backup with “Kloud Sync”.

Some of the benefits of using Kudos Chat Search for Skype^TM within business are:

• Employees can work smarter and quicker by leveraging the knowledge and information trapped in Skype
• Provides employees with instant access to personal conversations for statements, questions and answers
• Employees will interrupt other employees less as they can be more autonomous
• Secure enterprise-wide searches^{^}

Empower your employees across your organisation with Kudos Chat Search (KCS) for SkypeTM Enterprise Edition.

Find out more about the “Enterprise edition”

^: Ability to provide secure enterprise wide searching is reliant on corporate IT infrastructure implementation

IT Administrators

The compliance and records management requirements for corporations are fundamental considerations in today’s IT environment. Kudos Chat Search for Skype^TM provides the tools IT managers require to backup, export and search employee Skype^TM instant messages. Who said what to who and when? Find out using Kudos chat Search for Skype^tm.

The “Export to CSV” feature provides a powerful way of further examining Skype^TM chat history and/or sharing with colleagues.

The simple search interface allows investigators to pinpoint specific conversations between specific persons, dates and topics.

The “Enterprise Edition” of Kudos Chat Search for Skype^TM provides features such as:

• Export Skype^TM search results and conversations to Microsoft Excel
• Import Skype^TM accounts into Kudos Chat Search for Skype^TM for forensic analysis
• Access to any number of Skype^TM accounts ⁺
• Secure enterprise wide searches^{^} *Availability of hosted, managed and self-contained “Kloud Sync” options
• Operating System level security restrictions may not allow access to Skype^TM accounts stored under another persons profile without explicit permission. ^: Ability to provide secure enterprise wide searching is reliant on corporate IT infrastructure implementation

Find out more about the “Enterprise edition”

Organisation wide

In December 2011 Skype alone had a recorded 882 million registered users while the remaining services roughly add to 972 million active users. In business a third of computer users utilise instant messaging to keep in contact with co-workers and clients ¹. Today, organisations create vast amounts of information in the form of instant messaging daily.

Manage KCS in your organisation.

Register today, and roll-out KCS across your organisation. Everyone in your organisation can work smarter by leveraging the knowledge and information trapped in Skype.

KCS is designed to allow the employee access to the library of knowledge trapped in their conversation logs. While at the organisation level leveraging conversations enterprise wide.

The roadmap for KCS focuses on the enterprise, improving discover-ability and widening the range of application into areas such as support.

The growth of Instant messaging in business has been driven primarily by individual employees using consumer software at work, rather than by formal mandate or provisioning. According to Wikipedia tens of millions of the consumer IM accounts in use are being used for business purposes by employees of companies and other organizations.

KCS Enterprise Edition, is designed to meet the demands of the growth in communication through instant messaging clients and corporate compliance requirements.

Compliance

In the United States alone there are over 10,000 laws and regulations related to electronic messaging and records retention (P. A. Gerr, B.Babineau and P. C. Gordon 2003). Generally regulations related to IM at work involve the need to produce archived business communications to satisfy government or judicial requests under law. Many instant messaging communications fall into the category of business communications that must be archived and retrievable.

The enterprise edition of KCS, is designed to either store enterprise wide Skype conversations within a database or other enterprise information stores such as a CRM. Because of it’s ability to scale KCS enterprise edition is suitable for either the small business or Global enterprise.

Storage and retrieval of Skype conversations includes numerous communications channels including:

• Chat
• Voice and video conversations
• File transfers

Knowledge management

IM is pervasive within the work place with 55% of workers using IM for business purposes (Radicati Team, 2011). Successful organisations will learn and adapt, leveraging employee experience by collecting and making available conversational knowledge collectively.

KCS Enterprise Edition, provides employees with instant access to personal conversations for statements, questions and answers. A powerful yet simple search interface, allows them to quickly find what they are looking for no matter when the conversation occurred or who they were talking with.

At the enterprise level, the aforementioned benefits are amplified.

Instant messaging and organisational compliance

While some organisations have ignored instant messaging, they will soon need to realise the burden of responsibility. In the United States alone there are over 10,000 laws and regulations related to electronic messaging and records retention. Is your business compliant?

Unlocking knowledge trapped in conversational information

Instant messaging supports informal communication and facilitates enterprise-wide information sharing (Luo et al., 2010). Almost immediate access to actionable information, creates efficient working environments and ultimately benefits the bottom line. Does your business leverage the wealth of knowledge created daily through instant messaging?